Accessibility at IMEX

Accessibility at IMEX

We’re passionate about designing events that feel safe, inclusive and accessible to all. We want to create the best experience for everyone attending IMEX. The following information will help you plan your IMEX experience and answer questions you may have about accessibility.

If you need accessibility assistance before the show, please contact our operations team at: operations@imexevents.com or by telephone +44 (0) 1273 224 958 (we’re based in the UK and our office hours are 9:00am - 5:00pm)

Who to contact during the show:

If you need assistance whilst attending IMEX, you can contact us in the following ways:

At the IMEX Operations Office, located in Bayside D
At the IMEX Information Counter, C4110
By telephone +44 1273 224 958

You can also look out for members of our IMEX team who’ll be wearing a white IMEX name badge.

Venue information

Americans with Disabilities Act (ADA)

IMEX America takes place in Bayside, Halls B-F at Mandalay Bay Convention Center. The Convention Center complies with all laws including the Americans with Disabilities Act and the Hearing Capacity Act of 1988.

There are accessible elevators available to all levels and to the east parking garage. Escalators are located between the main and upper lobbies servicing passenger movement between all levels.

If you require specific aids or services, please contact the IMEX operations team: operations@imexevents.com to discuss your requirements. These may include audio, mobile and visual assistance.

Wheelchair accessibility

The following areas include an accessible counter:

IMEX Information Counter

The following areas don't have an accessible counter, however, are open and can be accessed from the side:

The Hosted Buyer Lounge
Show Management Office
The Inspiration Hub

Exhibit Hall

The minimum aisle width in the hall is eight feet.

Exhibition booths with a raised floor of up to three inches will require an area with a bevelled edge or a ramp. For floors above three inches, only a ramp will be accepted. The minimum width for the bevelled area or the ramp is 36 inches.

We encourage booth builders to consider accessibility when designing the layout of their booth and furniture, however we do not audit this. Please ask the exhibitor for help if you require adjustments.

The catering outlets on the show floor are not wheelchair accessible height and some are self-service. If you’d like assistance with ordering your meal, please go to the IMEX Information Counter located by the main show entrance (#C4110)

There are alternative catering options outside of the show floor.

Education areas

All IMEX Inspiration Hub education theaters are wheelchair accessible. There’s a ramp to the stage in the Ideas Theater. The other theaters do not have a raised stage. There’s a mixture of seating available, including stools and chairs with backs. If you have specific seating needs, please speak to the staff at the Inspiration Hub Welcome Desk.

We offer audience headphones for most of our sessions to help reduce background noise.

Translation and transcription

Real-time language translation and audio transcription from Wordly.ai is available for most sessions taking place in the Inspiration Hub. Instructions on how to use Wordly.ai on your device will be available at the sessions. Please use the earphones for your device to listen to the audio translation. You can also access the session’s audio transcription.

Quiet space

There will be a Quiet space lounge located outside the Hall next to the Bayside E/F entrance.

The Resilience Room

The Resilience Room presented in partnership with The Neu Project and Marriott International will be located at #BF111 next to the Bayside E/F entrance. Open daily from 9:30am - 5:00pm.

Resilience rooms are designed to foster the physical, emotional, and mental well-being of attendees, providing them with tools and resources to manage fatigue, overwhelm and / or sensory needs.

Transportation

Hosted buyer buses are not wheelchair accessible. If you require alternative transportation, please discuss this with your IMEX relationship manager or contact the hosted team at: hosted@imexevents.com, who will be happy to help.

The tram connecting Excalibur, Luxor and Mandalay Bay is wheelchair accessible.

Sensory information

Scents

Some areas of our event are lightly scented including the Inspiration Hub and Hosted Buyer Lounge. Please contact us if you require more information on: operations@imexevents.com

Flashing images

We don’t display flashing lights or images in any of our IMEX feature areas, such as the education areas. Video content shown on exhibitor booths may feature flashing images.

Frequently asked questions

IS MANDALAY BAY CONVENTION CENTER AN ACCESSIBLE VENUE?: Mandalay Bay Convention Center complies with all laws including The Americans with Disabilities Act (ADA) and the Hearing Capacity Act of 1988.

There are accessible elevators available to all levels and to the East parking garage. Escalators are located between the main and upper lobbies servicing passenger movement between all levels.
IS THERE WHEELCHAIR OR MOBILITY SCOOTER HIRE?: Yes, they are available to borrow free of charge. Please email: operations@imexevents.com to make a reservation.

Segway scooters (at walking speed only) are permitted in public areas of the hotel only when the operator represents that the equipment is a mobility assistance device for a disability condition. Other operators without reported disability should be advised that the equipment is not accepted for use in Mandalay Bay public areas, including, but not limited to the trade show halls at Mandalay Bay Convention Center.

Use of a Segway may be excluded in areas that have high foot traffic. This includes the Casino, Theaters, Event Center, restaurants, and the Convention Center. In such cases of exclusion, a guest will be offered the use of a balanced wheeled mobility device such as a wheelchair or motorized scooter.
IS THERE ACCESSIBLE PARKING AT MANDALAY BAY CONVENTION CENTER?: There is an accessible elevator from East Parking Garage to Bayside E pre-function space.
ARE ASSISTANCE DOGS WELCOME?: We welcome all assistance dogs. No pets are permitted.
WHERE ARE THE DISABLED TOILETS LOCATED?: There are accessible stalls in all restrooms as well as family friendly restrooms.
ARE THERE QUIET SPACES?: Quiet space

There will be a Quiet space lounge located outside the Hall next to the Bayside E/F entrance.

The Resilience Room

The Resilience Room presented in partnership by The Neu Project and Marriott International will be located at #BF111 next to the Bayside E/F entrance.

Resilience rooms are designed to foster the physical, emotional, and mental well-being of attendees, providing them with tools and resources to manage fatigue, overwhelm and / or sensory needs. The room serves as a calming retreat where attendees can take a break and renew. It will be staffed by EventWell who are trained to offer support and guidance. Noise dampening ear plugs will be available on request.

A Sensory Nook Pod will be available here, offering features that support neurodivergent needs. The Pod creates a space to self-regulate by removing over-stimulating sounds and providing sensitive lighting.

Open daily from 9:30am - 5:00pm

Nook Pods

There will be eight Nook Pods located around the show floor. These are ideal places to take some time out of the show. Visit the Nook Pod website.
ARE YOUR MENUS ACCESSIBLE?: See our menus

There are three restaurants serving lunch on the show floor.

View the show floor menu. Check back nearer the show.

There are also several snack bars serving breakfast, beverages and quick bites.

View the breakfast, quick bites and beverages menu

You can view the locations of the show floor food and beverage outlets on our floor plan. Check back nearer the show.
WHERE CAN I FIND MEDICAL ASSISTANCE?: Please contact the Medical Station - situated by the Fedex Business Center located next to Bayside A. Tel: 725.232.1630

First Aid in the Casino: Call listing for emergencies (injuries/fire/ property damage)

MBH Security dispatch emergency Tel: 702.632.7911

House phone to security dispatch: Tel: 77911

Main MBH security dispatch (non-emergency): Tel: 702.632.7989

Please refrain from calling 911 directly as our dispatchers will contact and direct emergency responders to the quickest routes possible to the emergency event.
WHAT HAPPENS IN AN EMERGENCY?: In the event of an emergency, an audible message will be announced on the alarm paging system. Do not panic when audible alarms are sounded. Security officers are diligent in their immediate response to all alarms. The officers are trained to assess the emergency, and report back to the fire command center with their evaluation. If evacuation is necessary, audible messages as well as security officers will provide further direction.

If additional assistance is requested, there are house phones located in the emergency stair wells of the hotel on every floor and throughout the property where guests can contact security at 77911. Stryker Chairs (an evacuation chair for people with mobility issues) are available for use should the need arise.

Here are some examples of emergency announcements you may hear:

Initial emergency announcement

“May I have your attention please? The source of the alarm signal you have heard is being investigated. You will be notified when the source of the alarm has been identified.”

All clear announcement

“May I have your attention please? The source of the alarm signal you have heard has been identified. There is no emergency.”

Evacuation announcement

“May I have your attention please? There has been an emergency reported in the building. Please calmly exit the building using the marked stairways and exits. Do not use elevators or escalators.”
ARE ACCESSIBLE HOTEL ROOMS FOR HOSTED BUYERS AVAILABLE?: All hosted buyer hotels have accessible rooms available. If you require one, please contact: hosted@imexevents.com
WHAT SERVICES ARE NOT CURRENTLY ACCESSIBLE?: Coming soon
MY QUESTION HAS NOT BEEN ANSWERED: Please contact our operations team by telephone +44 (0)1273 224 958 or by email: operations@imexevents.com who’ll be happy to assist you.
FEEDBACK: We’re doing our best to make continual improvements to the accessibility of our shows and we welcome your feedback. If we’re missing something, or you’d like to share ideas for improvements, please contact us at: operations@imexevents.com

Any questions? Check our FAQs page or contact us:

Call: +44 (0) 1273 227311
Email: operations@imexevents.com

Laura Beattie

Senior Operations Executive

Roger Lehner

Senior Operations & Sustainability Executive

Oliver Bailey

User Experience

Alex Beattie

Operations Co-ordinator